FAQs

  • Drying time varies based on humidity, carpet type, and ventilation. Generally, it takes between 4 to 12 hours with proper airflow. Using fans, opening windows, or air conditioning can speed up drying.

  • No, apart from homes, we regularly service commercial clients such as corporate offices, schools, warehouses, restaurants, cafes, health facilities are more. Whatever the property type, we tailor our treatment to suit your needs.

  • The duration of the cleaning process depends on the size of the area being cleaned, the level of dirt & stains, and other factors. We usually allow for around 2 hours on average.

  • Yes! We use eco-friendly, non-toxic cleaning solutions that are safe for children and pets. Our products effectively remove dirt and allergens without leaving harmful residues, ensuring a clean and healthy environment for your home or workplace.

  • We recommend to have carpets professionally cleaned every 6 to 12 months for regular maintenance.

    Commercial spaces such as offices, retail stores and hospitality venues may need cleaning monthly or quarterly.

  • While professional cleaning removes most stains, some deep-set stains may be permanent. The sooner a stain is treated, the higher the likelihood of complete removal. Acting quickly on spills and stains before they set deeply into carpet fibers improves the chances of a successful outcome.

  • We accept bookings over the phone on 0416 44 88 18 alternatively we also accept bookings through our Instagram/Facebook page @alphacarpetpest or email info@alpha-cps.com.au.

  • We have a minimum spend of $180 however this includes our call out fee.

  • We service all of Greater Sydney, from the CBD to the outer suburbs. We are based in Bossley Park, South West Sydney.

  • Yes, we stand behind our work and offer a satisfaction guarantee. If you're not happy with the results of our cleaning services, we'll make it right.

  • Hot water extraction (steam cleaning) is the most effective and recommended method for deep carpet cleaning. This process uses hot water and powerful suction to remove dirt, bacteria, and allergens embedded deep within carpet fibers. Unlike dry cleaning or bonnet cleaning, which mainly clean the surface, hot water extraction thoroughly rinses carpets and extracts contaminants, leaving them fresher for longer. It also helps to remove stubborn stains and extend the life of your carpets. For businesses with high-traffic areas, regular hot water extraction cleaning ensures a healthier, cleaner environment.

  • Yes. Carpet cleaning removes dust, pollen, and other allergens trapped in carpet fibres, improving indoor air quality.

  • Frequent vacuuming is essential to prevent dirt and dust from building up and wearing down carpet fibres. High-traffic areas should be vacuumed daily, while lower-traffic areas should be vacuumed at least a few times per week. Spills and stains should be cleaned immediately to prevent them from setting and becoming harder to remove.

  • Yes, our treatments use professional methods with low odour pesticides, applied safely to protect your family & pets.

  • Most treatments provide protection for 3 to 6 months, depending on the pest & environmental factors.

  • We recommend a service every 6 to 12 months for year-round peace of mind. For commercial properties with higher traffic and stricter health standards, we recommend a quarterly service every 3 months.

  • We treat everything from cockroaches, spiders, wasps, ants, silverfish, rodents (mice & rats) and many more!

  • No, we handle all property types. We service houses, apartments & Strata complexes to commercial settings like offices, warehouses, cafes, restaurants and more.